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Cancellation & Reschedule

What is your cancellation policy?

Please contact us at hello@enjoyhanabi.com to cancel your order. We will process your cancellation request according to the following policy:

  • Less than 48 hours: No refund.
  • 2 - 4 days: 50% refund.
  • More than 4 days: Full refund. 

What is your rescheduling policy?

Did you know you can reschedule your order with the Order Confirmation email? Once your order has been confirmed, check the Order Confirmation email (Inbox or Promotion should have it) and click 'Reschedule Pickup'. We will process your cancellation request according to the following policy:

  • Less than 48 hours: Please contact us immediately at hello@enjoyhanabi.com. We allow same-day, hour change only. For example, if you schedule your pickup in San Francisco at 3:00pm, you can pick anytime that day but due to logistics concern, we won't be able to change the location or date within 48 hours.
  • More than 48 hours: Free to reschedule with your Order Confirmation email. You can also contact us at hello@enjoyhanabi.com or text us at 415-530-0502.

     

    We take our customers' satisfaction as our highest priority. If you have any specific concerns or advice, please contact us directly or leave a note in your order so we can take good care of you!